F.A.Qs

WeareRosy | Frequently Asked Questions
Find quick answers to our most common questions below. Can't find what you're looking for? Our friendly customer service team is always ready to help. contact us

Orders & Shipping
Q: How long will it take to receive my order?
A: For our friends in the USA, please allow 1-3 business days for processing and 5-8 business days for shipping. For international orders, please allow 1-3 business days for processing and 6-18 business days for shipping. Please see our full Shipping Policy for more details.

Q: Do you offer free shipping?
A: Yes! We are delighted to offer free standard shipping on all orders within the contiguous United States. International shipping costs are calculated at checkout.

Q: Which carriers do you use?
A: We ship with a variety of trusted carriers, including USPS, UPS, FedEx, and DHL, to ensure your order gets to you safely and efficiently. The carrier is chosen based on the best service for your location.

Q: How can I track my order?
A: As soon as your order ships, you will receive a shipping confirmation email with a tracking number and a link to track your package. Please allow 24 hours for the tracking information to update on the carrier's website.

Q: My tracking hasn't updated in a few days. What should I do?
A: Occasionally, carrier tracking can experience delays. If it's been more than 48 hours with no update, please feel free to reach out to us at support@wearerosy.com with your order number, and we can investigate on our end.

Returns & Exchanges
Q: What is your return policy?
A: We offer a 30-day return policy for unworn, unwashed items with all original tags attached. The customer is responsible for return shipping costs. For a full breakdown, please visit our Return & Refund Policy.

Q: How do I start a return or exchange?
A: Please email us at support@wearerosy.com with your order number and the item(s) you wish to return. We will provide you with a Return Authorization number and simple instructions to complete your return.

Q: How long does it take to process a refund?
A: Once we receive your returned item, please allow 3-5 business days for us to process it. After inspection and approval, your refund will be processed, and funds will be returned to your original payment method within 10 business days.

Q: Do you offer exchanges?
A: To get you your new size or color as quickly as possible, we recommend placing a new order for the desired item and returning the original one for a refund following our standard return process.

Products & Sizing
Q: How do I choose the right size?
A: We provide a detailed size chart on each product page. We recommend measuring yourself and comparing your measurements to the chart for the best fit. If you're between sizes, we suggest sizing up for a more comfortable fit.

Q: Are your products true to size?
A: Our items are designed to fit as described. We always recommend checking the specific size chart on the product page you're interested in, as fit can vary slightly between styles.

Q: How can I care for my WeareRosy items?
A: We want your pieces to last! Care instructions are located on the label inside each garment. Generally, we recommend washing similar colors together in cold water and tumble drying on low or laying flat to air dry to preserve the fabric's quality and color.

Company & Policies
Q: How can I contact customer service?
A: The best way to reach us is via email at support@wearerosy.com. We strive to respond to all inquiries within 24-48 business hours (Monday-Friday).

Q: Is my personal and payment information secure?
A: Absolutely. We use industry-standard SSL encryption on our website and partner with Shopify, a PCI DSS compliant payment processor, to ensure all your data is kept safe and secure. We never store your full payment details on our servers. Read more in our Privacy Policy.

Still have a question?
Don't hesitate to Contact Us. We're here to make your WeareRosy experience wonderful!